This is the most difficult shopping experience I have ever had. What should have been a simple tumble dryer online purchase took 3 weeks for John Lewis between booking the wrong dates, and booking the installation people to come before the dryer. Finally When they installed it, the product developed a fault. They have told me to to go to the manufacturer. Manufacturers gave me a date after a week but didn’t show up. No initiative or responsibilities from John Lewis. It’s like they’ve shrugged and moved on, now it is my problem that they sold me a faulty product and I should run around to manufacturer. All this when it’s only a few days old. End result? Family without a dryer for over a month. Regret deciding to go to John Lewis. I have seen this company go from preferred premium service to absolute rubbish in the last few years. Terrible shameful customer service. Why would we ever go to John Lewis after this experience?