Well, they weren't as bad as some reviews here suggest, but could be better! We ordered a washing machine, an Indesit at £220, and where they really beat the others is free delivery and £9 to take the old one. It would be nice if they could offer shorter delivery windows, 2pm to 9pm is a bit much, or had tracking so you could see if your order 19 out of 25 or whatever. The driver phoned up just after 8pm and sorry due to traffic he would be with us just after 9, and true to his word they turned up at 9:05. They happily removed the old one, and didn't have any problem with going up a flight of stairs. He was also very helpful explaining how to remove the packing bolts.