Ordered a wardrobe on 17 August after having several orders for wardrobes from other companies cancelled or messed up. Chose to purchase a wardrobe from John Lewis as we understood you to be a reputable brand with business ethos build on customer satisfaction and delivering high quality goods on time and professionally. We were sadly mistaken. After a short while we received a call saying that two thirds of our wardrobe could be delivered but the remaining third had been damaged and we would have to wait a number of weeks for it to arrive. We asked that the two thirds of parts not be delivered as there would be little reason for us to store/or attempt to build an incomplete wardrobe. Received a call a few weeks later to rearrange delivery, and were told that the entire wardrobe would arrive in one shipment the following weekend. When the weekend came and we took delivery I noted that parcels of the wardrobe were spread out across the delivery van instead of being tied together, so asked for a guarantee from the delivery team that all the parts belonged to the same wardrobe. The delivery team were unable to confirm this and when I asked them to confirm with the head office, they were unable to guarantee that all the parts belonged to the same wardrobe. I found this perplexing as we had rearranged shipment twice to avoid such an issue occurring and had been assured by a member of your customer services team that all the parts would come together. We refused delivery and were told that a member of the customer services team would once again call us to rearrange delivery. We rearranged delivery for the following weekend and had a text confirmation for delivery the evening before, but when the morning came we received a cancellation text saying it was not possible to deliver the wardrobe and the same would need to be rearranged. A few days went by and we received no such call, and when someone did finally call we spent over ten minutes on the phone explaining that we had not taken delivery of anything (your customer services believed we had one Carcass, but we did not) and that we still required the entire shipment of wardrobe parts. Immediately called customer services again and after a ten minute explanation of the previous events over the phone, the representative told us they were going to cancel the order so we could place it again, in order to avoid any further confusion of what had happened. We explained that we were quite frankly appalled by this and the fact that after we placed another order we would have to wait a number of weeks for delivery once again. Extremely unsatisfied by the service provided.