My days of purchasing anything electrical, electronic or technical from John Lewis are at an end. The so-called guarantee, whether it be one year or two, is meaningless. Every time, except once, when I have returned a faulty product to store I am told I need to contact the manufacturer. This is not even legally correct. Today was a steam cleaner, bought 5 months ago, which has never worked and has been tried out 3 times. Apparently, «what we tend to do » is tell the customer to contact the manufacturer direct. This has happened previously with an Apple watch and a DVD player. Today, we had to wait to speak to someone from Technical Support (Technical Fob Off) for a considerable time, although there was no shortage of staff on the payment desk taking money off people. The man who dealt with us did phone the manufacturer on our behalf and we will be sent a replacement part for this practically brand new machine, but then we need to deal with Vax ourselves. An appalling and short sighted way for a retailer struggling in the present climate to be treating loyal customers. I would recommend anyone to buy such items from Curry ‘s, for example -a recommendation I can hardly believe I’m making!