Purchased a Radley handbag online for £26 in the sale. Four days later instead of the handbag a hideous purse arrived. Called customer services who said sorry blah blah. The handbag was now on for £239. Sorry can't give it to you someone has put the wrong details on. No my problem Referred to Head of Customer Service. Two weeks later receive an email same sorry but we are unable to give you the item as WE made a mistake. Again not my problem. They are now refusing to send me the bag. I will be taking this to Trading Standards as John lewis it seems has no standards. I am in shock I really thought it was a reputable company. They accepted in an email it was their mistake and have the cheek of offering me £30 e voucher to buy another bag I will keep you updated