I ordered a fridge freezer online with express delivery and had an email to confirm purchase. I telephoned John Lewis on day of delivery only to be told that there had been an error/fault on computer and therefore they were unable to deliver my fridge freezer. There next earliest delivery was over a week later!! I cancelled my order. I had wasted a half day of which I had to book time of work for, this could had been avoided if only customer service had informed me of the delay... Big lesson learnt.. Went and bought same item from another big electrical well known company, same price and delivered within two days.....