Ordered a settee in store on 21st March. Can't fault the store or staff. Duly paid and told it would be up to 8 weeks. Not a problem prepared to wait. Guys who delivered were great, had a laugh and a joke with them which is unusual for delivery men!! Sofa is great, perfect condition. Looks brilliant. The sofa did arrive late it actually took nearly 12 weeks. My issue is with JL process. Bearing in mind the same day I ordered a further two settees from another company. The process of how they deal with your order could not be more different. My order was taken in store. other than my receipt, I have received no communication what so ever from JL. The other store actually emailed me thanking me for my order, giving me an approx delivery date. Regular emails telling me that my order date was on track. Then I received a phone call to say it would be early, could I take delivery, again followed up with an email. I had not heard a thing from JL. I rang them after nine weeks, saying i had received no communication and where was my settee. Customer service were helpful and stated it was the suppliers fault and it would be late. No date could be given. So I rang at 10 and half weeks asking did they have a date. Oh yes it was now in stock and waiting for me to arrange a date!!! Your process is letting you down JL. You are forgetting that we are your customers and our contract is with you not the supplier. It is your job to ensure that orders are monitored, it is not down to your customer.