This is re: Jomalone.com, online site for US. My experience in trying to order from this site several days ago is possibly the worst that I have had in a long time: a)site was slow to complete my order and kept "looping" back. I try to leave site but came back to see that my credit card info. was STILL there. So I stayed with it until order was complete just out of fear of leaving an open-ended order with personal info. visible. What should have taken under 2 minutes took about 10. b) then got the confirmation email with a promised "ship by" date--but then noted that my credit card had been charged for FIVE extra charges (small but still...). they were "pending" and dropped off after a couple of days BUT so did the charge for the order!! c) tried to use the "live[not] chat"--useless. I called several times--not willing to stay on hold for more than 10 mins. I emailed several times--no answer. I have no idea what happened to that order but will keep an eye on my credit card billing... In short, I like the few Jo Malone fragrances that I have tried, BUT not enough to go through this hassle! The world is full of wonderful fragrances in a bottle--and 99% do not say "Jo Malone" on the label. If you absolutely must have a JM fragrance, go to Nordstrom: always free shipping, sometimes discounts and sales, too--and always reliable ordering process! Macy's also has some, but maybe not as much of a selection--but also sometimes has sales/discounts that apply to fragrance. As for Jomalone.com--buyer beware!!