Honestly, I hate this company right now, I will NEVER recommend buying anything from them. I made a purchase for a Christmas present over a month ago, and NEVER received my order or a shipping email. I finally got in touch with someone from customer service, who made it pretty clear that my problem was not a priority. Everytime they said they would be back in 2-3 minutes, it was atleast 10 minutes, then they would come back to say they will look into it and then leave for another 10-15 minutes. And then they found that my order never shipped, but they don't know where it is. So they will "re-ship it" but they can't expedite it, they wouldn't even try to get it to me by Christmas. They never apologized for the problem, and they really didn't even try to fix it, at the end they said that they had to put in a "request" for the order, so it wasn't even guaranteed that they would ever actually send me my order?!!! And the entire conversation sounded like there was nothing the customer service rep could actually do to get me my purchase. It was wild. I don't even care if this is the best smelling perfume, came with a million dollars and magically makes you look like a supermodel, this is not worth it! I will NEVER buy a Jo Malone product again, and I will never recommend them to anyone! You'd think the money they were charging for this stuff could pay for proper management and real customer service...