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Alan
I would give them -1 stars if I could. Worst customer service I’ve ever seen! Placed an order on March 1, received confirmation of said order. Followed up numerous times, was promised faster shipping the first time, 40% off on the second time, free products on the third or fourth time. Then my order was mysteriously cancelled on March 28, apparently “on my request” (yeah, I want to cancel discounted and/or free products…), received an email on March 30 from an online support specialist saying they will investigate, we are now on April 7. Do I have my order that was placed as a birthday present for my wife? No!!! Horrible customer service experience.
8 months ago
Read Jo Malone London Reviews
Jo Malone London has a 2.0 average rating from 51 reviews

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Alice, Customer Support

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