I have purchased Jo Malone products for years, I always enjoyed the new scents and I always love to send as gifts around the holidays. This year I purchased a bottle as a gift for a party that I was attending, I am glad I had this sent to my house. First of all, as everyone has stated, customer service is a disgrace. I was charged for the product only to have a second charge for what was never explained. It wasn’t much so I wasn’t about to complain about that. When my perfume arrives, it came in a black box with some tissue paper and a brown carboard sleeve. Now I know I bought a smaller bottle because this was a gift and I figured better to buy smaller just in case they might not like the scent. Regardless the price and shipping were around 95.00 so it certainly was not an inexpensive gift. I’m sorry but in the past, I always loved the care Jo Malone put into the fragrance and packaging. It made it a special brand that I was proud to use and give to others. I will never purchase another thing from Jo Malone, it just looks and feels cheap to me. I’m wondering if the quality of the fragrance is the same? On top of all that the customer service is TERRIBLE!