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Marina
If I can give them 0 stars I would. I don’t know where to begin. I ordered two pairs of sunglasses 1x Dior and 1x Salvatore Ferragamo. My total came out to be $180. It was shipped out by USPS carrier. This was before Christmas. When I was tracking my package on December 18 I noticed that it said delivered at 1:22pm. I live in a two family house and have camera around the entire house. I checked the cameras before contacting customer service and saw that no package was delivered “on my porch”. I contacted Jomashop customer service trying to resolve the situation to see if I can get my refund and they told me no since it was “delivered” then it’s not their problem they can’t do anything about it. I kept going back and forth via email and they were REFUSING to provide me a refund. I even told them I have proof from my camera that I can provide. They still refused. I had no time to file a police report because I caught covid and had to deal with that, but I will soon proceed with the police report. I BELIEVE THIS SITE IS A SCAM! To me it’s ridiculous that if they are sending it out by USPS why isn’t there a signature required? I asked them that and they said “they don’t do any signature required”. Why not though?! It’s brand glasses why not provide a signature upon delivery. Also, the shipping carrier has $100 protection policy, how come I can’t get my refund when the PACKAGE WAS NEVER DELIVERED TO MY ADDRESS?! DO NOT ORDER FROM THIS SITE, THEY ARE SCAMMERS. I REPEAT SCAMMERS!!!!!!!
3 years ago
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Jomashop has a 3.7 average rating from 2,908 reviews

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