Although Jomashop professes to have an easy return/refund policy, my experience was not that at all. Within the 30 day guideline, I attempted to contact Jomashop first by initiating an online return (the site refused my invoice number), then a number of times by phone (no reply after lengthy waiting) and finally by chat (only robot replies). By the time I located an email to use, I was told that I had gone past the 30 day deadline and that there was nothing I could do. On top of that, they claimed to have no records of my having tried to contact them. That may well be because they were never available to answer the calls or chats. I am now going to have to sell the watch on eBay. Let me add that they were weeks later than their promised delivery in getting the watch to me in the first place but, I guess, they are ok with that double standard. Never again. Buyer beware.