It's not a trustworthy company. I recently bought a 25k+ watch from them listed as new. Received one without warranty card, and with a damaged watch box. The shipping box looked fine, so the watch box was very likely damaged before they shipped it out. Contacted their customer and reported the issue. They replied that they can give $100 credit back and send me the missing warranty card. I bought this watch as a gift, so the damaged watch box would defeat the purpose. I asked if they could replace the watch box. The customer service replied that it would need manager's approval, and the manager was on vacation so that I need to wait for couple days. After that, I never heard back from them. It's now passed the return period, and I never get the warranty card from them. They just ignore my emails. I won't buy anything from Jomashop going forward, and don't recommend this company to others.