I bought a new watch from Jomashop and they sent me a USED model with damaged packaging, a manual from a completely different watch and THREE LINKS MISSING from the bracelet! They refused to pay for return shipping and didn't even apologize for sending out a dud watch. I'd heard horror stories about how bad Jomashop customer service is, but thought they were overblown. Not so, the stories are true - Jomashop is AWFUL. You save $$ but buyer beware, they don't give a fig about you as a customer. Worst customer service I’ve ever experienced. I’m amazed they are still in business.