TERRIBLE customer service and product quality control from Jomashop. NEVER BUY FROM THEM. Have bought a Belenciaga wallet on Jomashop. The product was found defected with the button already starts rusting. I contacted the customer service and demanded a full refund, however the staff just keep avoiding my question on returning the product, they replied super slowly and said it is not defective, instead they offer 35$ for compensation to me if I keeping the defective wallet (the wallet is $241!). I have never had such a RIDICULOUS shopping experience before. Of course I won't accept and ask them again on the return arrangement, they never answered how I am going to do, instead, they DIRECTLY COPY-AND-PASTE the return policy on their web to me, and tell me you can send the product to Jomashop, but whether they return the money back to me is based on their inspection and policy (which they basically make it). I'm an international buyer, I'm TOTALLY UNSURE what claims will they make for the '30-days return policy' (how to count for the 30days?) and can give whatever reason to deny my return, and I won't have neither my money and the product back. The customer service is still trying to avoid to provide an answer for the return arrangements. I am so disappointed and worried I can't have the product return with my money back. I would NEVER ever buy anything from Jomashop.