The first time I ordered from this website was a good transaction so I decided to buy a second watch from Jomashop as a Christmas gift. The watch I received came in a completely different box from the one featured in the item listing. It came in a cheap cardboard box and only had the watch inside. The other compartments that contain various booklets and cards were all empty. The diamond certification card was also missing from the cheap cardboard box. When I tried contacting customer service via email and Whatsapp, I was completely ignored both times. The customer service after you buy a watch doesn't exist. Don't be fooled by this company, they just want your money and will refuse to assist you after sending you products that don't meet their own item listing descriptions. You're better off paying a few extra bucks to support your local watch shops where you'll get good service and good quality products.