You may receive “used” items when you pay for a brand new one on this site. I bought a new Gucci wallet intended for a gift from this site and received an used item - visible residue on the leather, tarnished hardware, fraying edges. After a few rounds of email exchanges and supplying all the requested photos, the customer service rep. refused my request for a return (contrary to the policy stated on their website) and instead offered me $35 to compensate the unsatisfactory condition of a $570 wallet. I suspect that they intentionally ship items in poor condition to international buyers, knowing the added difficulties of shipping the items back across the border. When I declined the $35 offer and insisted on return for a full refund, they upped the offer to $40 (WOW!). When the actual condition doesn’t match product description on the website, it has zero value to me and my total loss is $570 + 30% duties paid to Canadian customs. They may claim that they have many happy customers, would you want to take the chance that you won’t be the ones who need to deal with this type of frustration?