I ordered a $1600 Nomos Orion watch as a wedding present for my fiancé. The delivery company attempted a delivery while I was out of town and, instead of leaving a missed delivery notice, either signed for it themselves or used a signature of someone not at my address. They then left the package outside of my apartment, near the sidewalk, where it was promptly opened and the contents stolen. I came home from out of town to an empty box in the bushes and a shipping receipt crumpled in front of my door. I then emailed Jomashop three times to ask what the process was for filing a claim for a missing package. They never responded. I called their customer service number and sat on hold for 15 minutes before anyone answered. The woman who answered opened a claim with the delivery service without asking me for any information and then insinuated that I had done something wrong and that it was my fault the package was missing. I don’t actually blame Jomashop for the stolen watch but I am very unhappy with their unresponsive customer service, and then the rude, borderline victim blaming that happened during the call. I have no idea if Jomashop is taking this issue seriously and had to file a grievance with my credit card company for any real response. Other retailers with real customer service have gone to bat for me when I’ve encountered delivery issues, even when those issues are beyond their direct control. I’m surprised and disappointed by what I encountered here.