I placed an order for two Cartier watches on 3/22/21 (yes, about one year ago) and the status of the order was "Pending Shipment" for this entire time. I called the company about 3-4 times and chatted with them once and every single time, they gave me the same answer: that they don't know when the status would be updated because they are still working with their manufacturers. Ok, I understand that there will be delays, especially with Covid. But fast forward to today - I reached out to them again and they gave me the same answer. But this time, I asked them to help me escalate my order since it's been almost one year, so they did and the "solution" that the manager came up with was "since the order is now too old, we will have to cancel it and you will have to place a new order". Both watches are still available to order on their website, but both have gone up in price for a total of $1,480 more than what I originally paid for. This was obviously their mistake but they forcefully cancelled my order (I never asked for it to be cancelled) and kept telling me to place the order again because the order is "too old". Since both watches were never taken off their website, they obviously have inventory but just don't want to honor the original price that I paid. This was blatantly their mistake but they shamelessly want me to pay for it. Customer service was completely useless and kept repeating the same thing - that their manager already signed off on the solution, so that's final. This is obviously NOT a solution but I guess their business is run based on lies and deceit. I went back and forth with the rep for 10 minutes before she finally agreed to let me speak with a manager but comes back to say the manager has (conveniently) already left for the day. This company is EXTREMELY DISHONEST - stay away at all costs. They couldn't care less about their customers and will not own up to their own mistakes but instead, they will force their customers to swallow the loss for their lack of competence.