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Jeffrey Sternberg
I purchased two Blancpain Fifty Fathoms watches from Jomashop in July. I would highly recommend spending the extra money to buy from an Authorised Dealer and very much regret buying from Jomashop to save money. Last week the rotor separated from the movement on one that had been worn maybe 20 times. Nothing occurred to make this happen. I surf in the other and its running just fine. When I called Jomashop I found customer service to be horrid and cold. They are not an AD so I cannot appeal to Blancpain for warranty issues but instead have to pay to send it to Jomashops in-house watch repair shop for a determination of whether Jomashop will cover the problem. Along the way I was blatantly lied to by a Manager who said it would go to an AD and only told the truth after speaking with his supervisor. If you know anything about watches you understand that the pin that holds the rotor in place is now loose in the movement and will forever change the accuracy and smooth function of the watch. An authorized dealer would send the watch to Blancpain and they would replace it- I know this because I've collected watches for more than 30 years. I'll now have a watch that will never be worth anything close to what I paid for it so whatever I saved on purchase price is not at all worth the experience. BTW, the average hold time for Jomashop customer service is 20 minutes...
2 years ago
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Jomashop has a 3.7 average rating from 2,908 reviews

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