It's been four days or so since I sent my inquiry, and I'm still waiting to hear back. I ordered a full size three ounce perfume, and they sent me a little carded sample instead. The thing is I wouldn't have made the order if not for that perfume because it looked like a really good deal, so they ended up getting a big order out of me. I'm really hoping they make it right and don't try to just refund my $10. I don't care if I get a tiny little sample out of this. My order ended up being $80 or so. Either way, this is a long time to wait to hear back. Giving the extra star for having ordered without issue in the past, though I should say I usually have to wait way longer than the allotted time they claim. I once had to wait a month. As of now, I'm not too happy.