Scam artists par excellence - I ordered two expensive shawl from them (each almost $1000). One came as advertised and another came in an open box with the packaging ripped. I told fedex about the open box, called their customer service about the defective item and followed up diligently. They did a return but did not even send me a return label. I sent them photos of the defect, and they still did not care. They did not even refund the full amount I paid. I called and asked why, and they said they deducted shipping cost on the item (it was sold to me with FREE SHIPPING). Their customer service folks were rude and dismissive. Will never shop with them again. There are plenty of online merchants with better ethics than a bunch of cronies sitting in Brooklyn NY thinking they can get away after screwing people up. I am a regular shopper with them, and have spent thousands of dollars with them just in the past 6 months. Buyer beware. Their prices are competitive (not out of this world). But their handling of issues makes them suspect through and through. Now I do not even trust their merchandise to be authentic - they will not do the right thing, that I know for a fact. Final straw for me when one of their support guys (and I think they only have a handful of people) told me "do what you want to do".