Don’t count on customer service! It only provides you with “ we are deeply regret” and nothing else. On my recent purchase I realized that the same Jomashop site also has the same watch in steel, and I emailed them to change my purchase from rose gold to steel. I was informed the next business day that “ sure, please provide us with the item number and we will change your item.” Two days later I received an emailed that your watch was shipped. After I informed them that why they shipped an item that I had already requested for change, all I got was “ we are sorry, and accept our apologies!? They would not cover the cost of return for their mistake. To top that , as soon as I returned my watch they increase the cost of steel watch by 600 dollars!!!!! If that isn’t a crime or price gouging it is definitely not a good customer service.