Purchased a Burberry belt first week of May. However, the belt fits my waist but not my hips. Called today to exchange bc website says you can exchange. That is completely false! You cannot. You have to return and repurchase. Here’s why I’m unhappy. The same belt is over $100 more for a medium. They cannot honor the 30% coupon I used 2 weeks ago. The First Lady I spoke with was clueless. Told me I bought belt too long ago to return. Mind you it was May 4th. Then asked twice for order nbr. Then she was flipping thru screens and had no clue how to maneuver the system. I asked over and over why no exchanges. No response. Also your page states clearly “FREE SHIPPEMF AND FREE RETIRNS”. However in my return email it’s $13.75 to ship back. Hmmmm….an awful lot of confusion. I’m not trying to get something for nothing but this is not the JomaShop I’ve shopped in the past. Will not be purchasing ever again. And buyers beware as they are not honoring what’s on their pages or the emails.