I am not from this country and i have heard the customer service is very good in America. i shopped first time from JOMASHOP.COM this would say the most pathetic shopping experience of my life time. first of their executives are so rude and not at all helpful. they don't even trained to listen the customer. she was not even letting me speak and moreover she just banged the phone on my face. i would never advice anyone to go and shop from that site because when you stuck they will remind you the contact we might have signed where they can not even send you back your product and the charges you have paid for delivery that you have to be pay again if you missed the product and you want them to are send you again. When i called first the Customer care executive she asked me my card details for charging for the delivery again but i refused to give her the details, she told me she is cancelling my product. i asked her whether her call is recording and is this the way you talk to the customer she does not even care and started arguing with me. For reconfirming the status of my purchase, if my order has been cancelled or not. i called there customer services again and got to know from the other executives they can not take the delivery charges until they will not received the package back Although they can not cancel the product also. They will refund the amount after deducting the delivery charges. i have no idea why the fist executive was asking me my card details and i am pretty sure i am going put my experience on other portals also so that the customer will not feel stucked and not face this kind of issue and small advice for the company please improve your customer services, this really impacts your business.