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Anonymous
On September 21st I placed an online order from this store, then proceeded to place 2 more orders over the next 24 hours totaling 3 orders. I them emailed the store to ask if they could cancel the 3 orders and lump them together in 1 order to save me some of the shipping costs. They did so but through all of this they placed a total of 5 authorizations on my credit card via PayPal. The store then emailed me a single invoice for the total of all the items stating my authorizations were invalid or not approved - this was not true as per PayPal & my credit card - however, they sent the invoice demanding I pay it before they could ship the order for the total of 4 items. I paid the invoice, emailed them to advise I had done so, and within 10 minutes they sent an email advising my order had been cancelled as per MY request. This is untrue. I then emailed them requesting they remove all authorizations from my PayPal/Mastercard, and also refund me the amount I paid on the invoice. They have been veeerrrry selective in their written responses after this, stating they never charged my card so they owe me nothing, all authorizations will drop off in a week, however the charge is showing not as a preauthorization but as an actual payment. The seller states there has been nothing charged, they refuse to look at the PayPal. I have filed a dispute with PayPal, my credit card, and am awaiting a return call from Norton Shopping as technically the 3 original orders were protected under them, but not the 4th amalgamated order as it was generated manually by the store. I want all authorizations removed from my PayPal which the store can request, they also need to issue a refund which they state they do not have to do as there was no charge made by them. They have confirmed cancellation of the order multiple times via email but refuse to issue me a refund. This is wrong!
1 year ago
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Jomashop has a 3.7 average rating from 2,907 reviews

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