Ordered two items and received one of them within 4 days , however the second after 5 days still had not shipped so I contacted company. I was told that it could take up to 9 days so I waited. On the tenth day ( business day) it still had not shipped so contacted them again then they stated it usually takes up to 11 days?.. Long story short I never received my second item.. on the 14th day I received an email asking for me to give them my credit card info again because the hold authorization had run out.. NOPE!!! This item was the one I really wanted so very unhappy with this company..