I have ordered a lot from Jomashop and twice I have had damaged items. The first time they asked for the item back, I sent it back and they took almost a month to investigate it. I had to call to get an update. The second time I reached out about an item that took over a month to arrive and arrived damaged, I immediately reached out they asked for pictures and never replied to my pictures or follow up emails. They used different sellers so be careful on what you order here. I am still waiting for a reply on my last email and it has not been over 1 month since reaching out. (Their hold time on the phone is also ridiculous)