I second the comment left by
David Cheng regarding their 30 day price match guarantee which is a hoax.
I ordered a watch among 5 other watches and noticed one model dropped by $400. I didn't bother re ordering because I haven't even received the watch yet and was sure they would credit the difference. Well, during that span of time it sold out and I was told they would not honour it and provided me with array of illogical, bs excuses telling me that they purchased at a different price and claimed no one got that price for any color until I proved that was a lie as other colors are still available at that discounted price online and i happened to have ordered another color at the discounted price [which they claimed not one person got and never was availiable at that price when I have the receipt To prove the lie...i had to laugh as they dont even bother to check their own website before lying ]
The way that they handled it was insulting to my intelligence and when I didn't believe and disproved their lie, I was treated hostily..
They just lost a customer and 6 watches are on the way back after I receive them.
To quite the previous customer, David cheng
“I am disappointed with the way my price adjustment request was handled. The end result was "No" they will not honour because the item was marked down for Black Friday and to give me the discount or match the new price would be below cost. This is very curious- people who order the same item on Black Friday would be able to do so with no issue- while others who order prior cannot because it below cost ??? This in no way honours the price guarantee. I hope that you/Jomashop will take note of this fact and change the way the price guarantee is written.
4 years ago
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