Ordered a watch with a great price. They charged my card immediately and sent me an email saying it shipped. A week later, the item still had not been tendered to the carrier (their hold music boasts 24 hour shipping). Called customer service, they suggested that maybe the package had been stolen or misplaced en route to the carrier. I requested a refund. They said that was against policy, that they would look into it, and would email back confirmation. Two days later, I had not received any email and the package still had not been tendered to the carrier. I called back. They said that they would look into it and email me confirmation. I told them I was to have already received a "confirmation email," which never happened, and I wasn't hanging up without canceling my order. They refused to cancel the order, said it was "against their policy." I told them I would notify my credit card company and write a negative review. Customer service said "go ahead" and hung up on me... so here I am. If you get a good price on something and the transaction works out, great. But they will take your money immediately, and if there is an issue, customer service gives the runaround and won't refund even though they clearly don't have the item. If you must use them, pay with a credit card so you can get your money back, and prepare for hassle.