The customer service is very bad. Had spoken to them about an exchange so they sent me a return label, however they did not disclose that the use of this label will deduct from the refund. The customer service rep suggested a repurchase so I paid shipping twice, plus paid to have the item shipped back for exchange. Then when I spoke to someone they mentioned that I should have used fast ship for free. Why wasn't this suggested in the first place? What wasn't it disclosed about the shipping cost for the label? They refused to give the full refund and kept the shipping costs. Horrible customer service.