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Avoid at all costs. Be careful with this shop. Their prices are tempting but their customer service is horrific. I ordered two watches in November to give to me parentrs as Christmas presents. After three weeks the order hadn't arrived so I called them to chase. They informed me that the package had gone missing in Germany (I'm in UK) and that they wouldn't reship or refund as it was my problem not theirs. When I questioned this policy they said "that I should know the risks of ordering watches online." Another lady blamed me for not pre-paying import duty. Quite how this explains the order going missing in Germany when I'm in England they couldn't say. Quite staggering. Spend a bit more and order from a reputable dealer. I'm now £500 out of pocket, no watches and desperately hoping that PayPal will refund me as Jomashop are refusing to as they "don't want to be out of pocket". I also have to race around and buy new gifts for my parents.
4 years ago
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Jomashop has a 3.7 average rating from 2,909 reviews

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