We paid almost $2,000 for a Tag Heuer smart watch. It did not come in the original box, the manual that was included was for a completely different watch and the worst part was all of the charging elements were not included making the watch completely useless since we could not even power it on. When we called Jomashop to ask about the missing cables, etc all they said is we can return the watch. When we told them we did not want to return the watch we just wanted the missing charging elements they said they could not get them for us. The said they could credit us $20 and we could go buy a charger. This watch has its own specific charger and they do not sell them anywhere except for eBay. When we explained this to Jomashop (something they should have known) they told us to return the watch. They did not even try to get us a charger, then we said we found one on Ebay for almost $200 and asked if we purchased it if they could credit us back the amount we are having to pay for the charger. Once again they said no and to return the watch. Their customer service is absolutely horrible. Who sells a smart watch without a way to power it on?!!!