To begin, the shipment of my watch was delayed for multiple weeks; it took 10 weeks for it to ship when the website said 4 weeks. Once I finally received my watch, they in fact sent me the wrong one. When I called them to tell them, they claimed they sent me the right watch even though the serial number was completely different than the one I ordered. I asked to speak to a supervisor multiple times and never succeeded. It took Jomashop two days to realize they did in fact send me the wrong watch and told me if I sent it back they will ship me the right watch. Once I sent it back, they informed me they will in fact not be receiving the watch I originally ordered. They did reimburse me for the watch although now I have to call my border customs to get a refund for my duties and taxes. I am very disappointed with their service and lack of help in this situation. Won't be buying from them again! Order Id is M1DQ1507 Upon returning this watch I have just gained knowledge that they stole $121.00 canadian dollars from me. I returned the wrong watch that they had sent to me and upon trying to collect my refund from UPS which I paid $360.00 in duties through Jomashop, UPS informed me that Jomashop has stolen $121.00 from me due to the fact that it only costed UPS $239.00. Furthermore, when contacting Jomashop they told me there is nothing they can do. Jomashop is a fraudulent company and I recommend avoiding purchasing from them at all costs!!!!!!!