I purchased a Rolex Day-Date from jomashop and received a watch with very low quality (later to find out from expert that probably internally replaced with non OEM). It also had a band that was 3 links too small and it couldnt fit my wrist. I contacted them and told them i need 3 links. They took a day to get back to me and said they could send me 2 at maximum and I could see if they fit and agreed to accept the watch back if i wanted, even if it went over their 14 day rule. I waited about a week for the links and then had them installed but i still needed 3. I contacted them again and they took 2 days to get back to me but said they would not get me another link. I told him i would just buy one myself ($250) just to make it easy for them instead of returning it. I purchased the other link but then the date and day stopped working. When I went to repair it the watch technician told me this was a terrible quality watch, he didnt believe the internals of the watch were real and I should return the watch. I had the 3 links removed and packaged it back up and included the 2 link ($250 each). I contacted them to arrange the return and they agreed to accept it. I also paid for shipping about $50. They called me about a week later and tried to tell me they wanted to fix it and if i wanted to return it there would be a 8% restocking fee which I thought was outrageous considering all i was trying to do was get the watch as described and i even spent another 250 just to get another link. I still agreed just to be easy to get along with. A month goes by and I dont hear from anyone. Every time I call I wait on hold for 20-30 minutes. Eventually they tell me to call for "DEE". Everytime I call Dee is never available. About a week of calling trying to reach"DEE" its not possible. On my most recent call, the rep tells me he sees they sent my watch back to me and denied the return because it was past the 14 day policy! WOW! I go back to my office to get the package and they didnt even give me the 2 links AGAIN. This is not a way to do business. I was very easy to work with and they took advantage of me. I want a full refund and they can have their "rolex" back.