I bought a watch for my husband as a surprise promotion gift. It wasn't cheap!! When I presented it, he didn't like it and didn't want an expensive watch. He said he was happy with the Citizen watch he had. I returned it and paid $200 for return shipping. The credit was issued and Jomashop kept $600 from my return. So I basically spent $800 on NOTHING. I explained that their return policy seems clear on the front page of their website that says HASSLE FREE 30 DAY RETURNS. They said the details were in the return policy. Anything over a certain price has a return fee. When you click on the individual item, it also says HASSLE FREE 30 DAY RETURNS. I complained that they should say the policy clearly next to any items that are over their price limit so that it is clear there is a return fee. Now that I've complained (but not received any money back) I've noticed that when you click on Hassle free 30 day returns, there is additional verbiage that has been added that says "in accordance with our return policy, see policy here". Before the details were convoluted and buried (on purpose I'm sure). They are making a killing on returns from buyers like me that are used to Nordstrom, Amazon, etc, when the front website says something in bold letters, I tend to think they mean it. I'll never do business with them again. They are crooks!!!