I ordered a Longines Hydroconquest from Jomashop. It did not work when it arrived. I took it to a watch store and they said it was defective. The watch store was closed when the watch arrived due to the COVID-19 epidemic, but they opened within two weeks of receipt of the watch, and I returned it the next day after receiving the diagnostic that it's defective, well within the 30 days advertised on Jomashop's website. However, Jomashop won't take it back, claims it was scratched, even though it could not have possibly been worn since it was not working and needed to be sized. I've never heard of brand new Swiss watches that arrive broken from reputable, authorized dealers. My concern is Jomashop sold me a counterfeit, broken watch.