Hello, I’ve started my campaign against your firm for having sent me a watch that did not keep time, and for being snarky about it at best. Your customer service person (Shady – Good God, have he/she change her name or at least use something less criminal sounding…) never even responded to my chat request. You’ve wasted several hours of my time trying to resolve this issue without success both online and via telephone. Your resolution of the situation was to send the watch back to for servicing. That probably means you’ll have to send it back to Japan, and I won’t have the watch back for several months at best. So… it appears you’re dumping your problem on me and I am not happy. I hope to do your firm much damage with reviews, etc. as your attitude toward my situation has been less than admirable, and nearly criminal in my opinion. Good luck in future, you’ll probably need it as your business model really stinks. An unhappy, dissatisfied ex customer Pete P.S. Unless you plan on refunding my account (I’ll be happy to return the watch to you in brand new condition as I have only worn it for maybe 5 days, no scratches or buffs, no damage) don’t even bother to write me back. P.S.S. I’m retired, so I’ve got nothing better to do than try to make your lives miserable, or at least cut into your profits by warning others of your shenanigans.