I called customer service to get help with my Orient watch as the band broke within the first three months of occasional use. The guy immediately told me to call Orient because they don't have bands. I told him that Jomashop was where I purchased it and could they help me. He told me it was out of the 3 month time - but I didn't even get the watch from the time I ordered in early July till mid August. It took way longer than delivery promised and broke after a little use. I requested a supervisor and they guy would not pass me on to a supervisory and did not stand behind the product at all. Very disappointing - the absolute worse customer service I have ever experienced - they are scam just like their reviews - don't use them you'll regret it later