I’ve purchased 4 (maybe 5, can’t remember who supplied my FOIS) watches from Jomashop and over time each experience with their customer service is worse. Started great when I purchased a Tissot and the chronograph sub-dials did not return to zero. They gave me a return authorization but also offered phone support to tell me how to reset them. It worked perfect and was a great experience. A couple of years later I purchased a Glycine Airman (pre-Invicta). Again all went fine. Then I ordered a Zenith El Premiro that they never fulfilled only said if they get one they can sell for the price they sold it to me for they would ship it. Customer Service was useless. After 5 of 6 months I cancelled. The last watch, a month ago, was a Breitling Premier Bently which I know would not come with factory warranty card, but this did not have a Bentley Tag, nor Jomashop Warranty card, and no COSC card which is watch/manufacturer specific, not dealer related. This watch could be a return a refurb or anything especially without paperwork, tags, etc. This effects the price I’ll get when I sell this watch in the future. All of a sudden it’s less than grey market, it’s watch, box and no papers. When I talked to customer service it was tuff luck, they don’t supply it, I can return it if I don’t like it. I did ask for them to give me my Jomashop Warranty and send a Jomashop warranty card. They sent me a letter giving me a number of days to go online to a specific web address and register my watch for warranty. When I tried to do that Microsoft indicated a fatal Security violation on this IP address and the sight was not Jomashop and had issues with its security credentials. My other grey market dealers supply the full set with tags attached and two of them supply the balance of the manufacturers warranty and dealer stamped warranty card. Jomashop has steadily gone down hill. I used to recommend to everyone, not anymore.