Avoid ordering through Just Eat UK, take your chances with another middle man (Deliveroo, Uber etc.) or order directly from the restaurant. In short: Just Eat refused to refund me when our meal did not arrive, and did not give a reason why. Last night I had spent over £40 for my family and I at KFC. The driver arrived, explained they had given our food to a different customer, and gave us theirs instead: a much cheaper meal from a normal chip-shop that we could not even eat because by the time we had filed the complaint with Just Eat it had all went stone cold. We were not even given a receipt with which to tell how much we had been ripped off by. In the past I have had issues with their drivers (missing parts of a meal,) but Just Eat was normally able to offer part refunds and make things right. But apparently when one of their drivers decides not to give you a single piece of what you ordered, YOU are the one who is liable!