JustAnswer.com and JustAnswer.co.uk are scams. Its dirty business model is like this: 1. The employees pretend to be customers and write fake reviews to brand itself, all 5 star reviews, and advertise on wikipedia (if you check Wikipedia, you will find the same gay used different names to delete negative information about it) and TrustPilot (it posted 19,000 fake reviews). So if you do not search carefully, you will be cheated by the web reviews. 2. The customer service online pretended to be professional and ask you several questions (actually they do not know any answers but just typing in preset contents), and guide you to make the 5 USD or 5 GBP payments, promising you will get expert answer within 1 minutes. 3. After your payment, you will find the system could not match any “experts”. 4. You click the online customer service, and it block you permanently. 5. Some useless “expert” will chat with you later, and you find they are not helpful, and you want more useful answers, then the “expert” will ask you to pay another 30 USD or 30 GBP for that, then, you will find they answers are still rubbish (you are on the hook). 6. You will find that after 7 days, JustAnswer will charge you 46 USD or 24 GBP monthly. There are hundreds of customers posted their experiences online, please check them (true customer reviews are mainly on Quora).