I wish I could give this company zero stars I’ve just been on hold on the phone to them for over an hour trying to cancel my account as I didn’t realise that when I went through as a VIP member that they charge you £35 to your account every month. They do not tell you this when you are signing up you only realise it when you look into your bank and see that they have taken your money and when you phone them they do everything in their power to make sure that you do not cancel your membership and you do not get a refund. I was told by my advisor the refunds weren’t possible as it had already been converted into credit for my Account and when I asked multiple times for a refund I was refused and said that it was not possible. It was only when I asked to speak to someone higher and request a refund that I was told that a refund was possible. They will do everything they can to make sure you don’t cancel your account and that you don’t get a refund do not except this keep going until you get your refund. I could understand if the company had said during checkout as a VIP member that you would be charged £35 each month however when you check out to shop they do not tell you this they do not tell you that you’ll be charged at £35 each month and don’t tell you that you’ve signed up for this it’s only when you find out a month later check your bank statements and realise £35 has gone missing that you have to look it up on their website and realise that you’ve been scammed. Definitely do not purchase from here and if you do make sure that you check out as a guest and pay full price rather than the VIP membership price as this will stop you from getting this £35 charge to your card each month. I understand that on the phone these people are told to do whatever they can to keep you as a member and they are only doing their job however when I was refused a refund for times that was not just doing their job, that was unnecessary. I can see why people would automatically think that you can’t get a refund please do not be swayed by this and asked to speak to someone higher than them to get a refund and then they will automatically give up and tell you that a refund is possible.