I spent almost $100 on a order and they failed to send or have delivered the arrangement that was depicted when I sent pictures of the arrangement received which did not include a vase or a card, as promised. Over a series of 4 escalations the company and a manager repeatedly argued , spoke over me, refused to listen and became very antagonistic and disrespectful, and suggested that the recipient had mental health issues, and they refused resend the flowers originally order or to refund the money. It’s a clearly sales fraud, I formally worked on the florist business, and I’ve never observed a more unprofessional company.