I had insurance with this company for a year. Renewed in the January and paid the first months direct debit of that term, but then sold the camper van so cancelled the insurance. Obviously I expected to pay a cancellation fee, and any remaining money between when the direct debit came out and when I cancelled. Then to my disgust I was sent a final bill of £230.00. The insurance for the whole year was only around £330.00. I had already paid £35 (ish) for the January direct debit, so they basically wanted me to pay nearly £280.00 for one months worth of insurance! I called to query this and the lady on the phone could not give me any justifiable reason. So I asked to speak to a manager and she said someone would call me back. No one called me back. So I emailed asking for a call back, still nothing. Then I received a letter chasing payment and threatening court proceedings. I called them again and explained that I wanted to discuss the charge before paying and needed to speak to a manager. I was promised that they would call me on Tuesday (29th March). Still no call and it’s the 1st April. All I want is to speak to a manager and to find out why they have this absurd charge on my account. They obviously don’t want to speak to me as they know it’s appalling. But they are happy to hound me for the money without the courtesy of calling me back. This company is a disgrace. I would never use them again and would advise others the same.