Well I called to make a claim, they sent me a link for me to take pictures of damage then got their bodyshop to call me, they sent me a link to take pictures of damage and said they would arrange collection the following week. Over a week had gone without any communication so I called then and yhey didn't seem to know anything bizarrely, they said that they would get back to me, which they didn't so I emailed just campers insurance and they said that they had no records of conversation which is very worrying, I am going to sort out my own repairs out, I am paying for a cover and having to pay to sort it out myself, needless to say, I won't be renewing my policy in the future