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Des
Purchased a 5 drawer oak TAPDRUP for €95, 8 weeks ago. From initial assembly the unit was badly designed in my opinion. Unit is flimsy, rocky, shelves don't always align correctly and since first use, 2 handles have fallen off as the screw/plastic rawl plugs provided are not adequate for the job. I am completely dissatisfied with the product. Returned to JYSK, Gulliver's Retail Park, D09YN34 for a refund only to experience the worst customer service ever. Accused by staff member of not assembling the unit correctly and then accused me of letting the unit fall claiming this was the reason it was rocky. All of these accusations are unfounded and frankly insulting and defamatory. Was offered €50 refund which I refused. Frankly, have never experienced such poor customer service, Staff need training in how to handle customer complaints. Will just submit a file to the small claims to get the refund and I will dump the unit. I will never buy in JYSK again. Stick with the other large BLUE place close by for your household needs.
11 months ago
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JYSK UK has a 1.5 average rating from 24 reviews

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