I have never in my lifetime seen such bad service. I ordered a xmas present in November..never arrived. I rang up customer care and she offered to send it again and promised she had put a note on the system. Of course it never arrived but the girl actually decided to put the second order on my credit account!! Rang up a customer care representive called tulle, spent 50 minutes on the phone waiting to speak to a manager and she promised me that she would sort out the problem and i would get a email confirming that i would no longer have it credited and she would get the manager to call me...needless to say she didn't sort it out ..i never got my promised email and i never recieved my call from manager