AVOID Before Brexit - they were honestly fine to deal with. Now they're shocking. Issue #1 I was waiting weeks for a delivery. But whatever. My Main issue is I have a faulty item and when I called they arranged collection as it's large. 2nd call happened because no collection happened, another one is set up. No collection happened again, called the 3rd time. 'We don't do collections only post office, i don't know how they set that up'. Hadn't a clue what was going on. Told me he would send a label, never did. Called the 4th time, the customer service rep confirmed they do collections as post office doesn't accept those large items. She complained about all the complaints... whatever. Put me on hold for 10 minutes then HUNG up. Waiting an hour to get through to them each time I call. Literally going around in circles.